AmyC
Expert Alumni

Get your taxes done using TurboTax

Do you have a carryover from last year? Does your w2 contain stock sale information? We can't see your return so it is best if you look at your return to see the forms.  Alternatively, you could have a bit of data stuck in your browser.

 

1.To see your forms:

2. Online version:

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

For stuck information follow these steps:

  1. Delete the form/ worksheet- if possible, see How to Delete  It sounds like you have, be sure though.
  2. Log out of your return and try one or more of the following:
    • Don't use Internet Explorer.
    • Clear cache and cookies,
    • Sign in using a different browser.
    • Sign in using a different device.
  3. Log back into your return.
    • Enter the information again.
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