I just had a similar experience. Intuit automatically assigned my personal software key to my wife's business account. I'm sure I can still use it, but will be trying to find an alternative to TurboTax next year. The customer service and value provided feels like it diminishes every year. Tired of a lack of real support or customer focus from a financial software company that continues to show they are more interested in making money than helping people with their finances. Maybe someday Intuit will realize this is a real issue and try to solve it. Until then I'm going to be investigating other service and software alternatives.
