I've been on a couple calls with help desk support to try to find what happened to my "explain my taxes" feature. It disappeared from my TurboTax online last week! It was by far the most helpful feature. I still have the running total, but when I click on the carat it just makes the running total disappear. Clicking on the carat again makes the running total reappear. But the "explain my taxes" is totally gone. What's worse is that instead of just admitting they removed the "explain my taxes" feature, TurboTax just gave me the run around and did a lot of gaslighting. I've been using TT for 20 years like yourself, but this may be the last year if they don't fix this issue with "explain my taxes."
