It appears that many, many other people have gotten this error email, myself included, which has caused lots of anxiety over potential identity theft.
Reddit thread:
https://www.reddit.com/r/TurboTax/comments/1hu99dt/why_is_turbotax_sending_a_tax_return_from_an/
Other support thread:
https://ttlc.intuit.com/community/taxes/discussion/rece[product key removed]g-my-w2-from-my-employer...
I just spent an hour and a half on the phone with customer support, after having to find an alternative number to get around the new paywall they have. Seems like they are aware of the issue (despite what they told me on the phone) and have no plans to admit their mistake-- seems like they'd rather have their customers be super anxious and freeze their credit. They tried to get me to just call the IRS myself, but I pushed. On the phone, they confirmed it wasn't a phishing attempt and that 'no fraud' had been done to me, so my ticket was marked resolved. They refused to let me make a complaint myself or let me escalate it any further. Appears TurboTax has been sending these incorrect emails for about a month.
Really bad look for a company that leaked the entire US's information a few months ago. Would be a shame if someone told the press. Anyway, the customer support hotline that actually gets you to a human being is [phone number removed]. Corporate is [phone number removed].
