We are encountering the same "Hmm, looks like we've hit a snag" issue for Personal Property Taxes.
This error can be reproduced
(1) By going to Deductions & Credits > Cars and Other Things you Own, and then click <Update> next to Personal Property Taxes.
(2) By going to Deductions & Credits > Cars and Other Things you Own > Visit All, and then walking through the first two screens related to Car Registration. When you click <Done> on the screen "Thanks, we got all your car registration fee info", the error message "Hmm, looks like we hit a snag" appears. When you click <OK> on the error, Turbo Tax then displays the "Energy-Efficient Vehicles" screen.
Troubleshooting
1. Forms > Open Form Tax and Interest Deduction Worksheet
In row 2a, Real estate taxes paid on principal residence not entered on Form 1098, right click on the number field to open the supporting details screen. I can see the descriptions of the details we used in 2023 (but no dollar amounts). I updated the rows to reflect new Descriptions and this year's dollar amounts (6 rows total for us), and then clicked <Close>. Correct: The dollar amount shows on the Form view!
Now, navigate to View > Step by Step and note the issue: The dollar amount for Personal Property Taxes is still $0. If you click the hyperlink on the dollar amount, the program incorrectly tells you "Her is the information abou tyou personal property taxes you've entered so far: Personal property taxes $0" This is incorrect
