I am very disappointed that TurboTax does not come in a CD.
I've been using TuroTax since 2010.
I purchased the TurboTax Premier from BJ's, not realizing it was a download.
When I pulled the tab, expecting a disk to come out, all I got was a card with my instructions and License Code.
When I went to the website to download, chose the program, chose Windows as my OS, then did what I needed to install. The installation got about half way and failed - multiple times.
Contacted tech support. They had me check some settings, and try again - nothing.
After over an hour, I was sent to level 2 support. They also came up the same way.
They then said they will refund my purchase and suggest I get the download directly from TurboTax.
PROBLEM- I won't get the sales tax back, a loss of $4.06, then, even with the discount they offered me, it would be $15.00 more than I spent originally. Besides, what is going to be different if I still have to download it. I'm still downloading from the same site. It's just costing me more to do it.
When I check the website for the disk, They want $105.00 for the program plus $10.00 for the disk or $115.00.
I paid $65.00 + tax for my program. Why on earth would I spend an additional $50. I am willing to spend the $10 for the disk, but I already have the program License Code. Make sure you delete the program from the order if you already have it. There are much better deals available than buying directly from TurboTax.
