I have filled in my entire 2024 return in TT Online, and in doing so, TT made me purchase my product before being able to continue one of the steps. I need to enter a credit under Claim of Right for a repayment, but this is only available in forms mode in the desktop version. I don't want to pay again for a copy of the desktop version, but I cannot get into the desktop software without paying for an access key. Is there a way to refund my online version and just pay for the desktop version? I have been sent to the page to request a refund, and although you can select that your product was TT Online, the instant response after submitting that request is that refunds aren't available for the online version. I don't ever recall having to pay for TT Online until I filed, but this time around I was required to do so.
