I've used TurboTax for over 20 years and often referred to the user experience as a great model other systems can follow for simplifying a complex process. One of the features users love is the Running refund/owe information. I'm guessing someone in your legal department may have taken over the User Experience. I have all of my data entered and still can't figure out how much I owe, what a horrible user experience!!
Sorry to say I'll be moving on after over 20 years of using first your PC version and then your online version.
