I'm a very experienced TT user, literally for decades but I've never seen this issue before. I've tried TT phone support with mixed results and no solution so I'm posting here to see if anyone else had the same issue and what was done to correct it.
Product is TT Deluxe Fed & State. Purchased and installed with no problem. I've been working on my federal return and now want to start on the state return (Illinois). After clicking the state box in the blue banner at the top of the TT screen it appears that TT is downloading the state forms but after a few seconds a box pops up indicating that the "software is up to date" but no state forms are available either thru the Step-By-Step or manual forms. Yes, the Illinois forms are available for download.
Any suggestions on how to fix this?
Rich
