Error importing W-2

First, is there a forum or help site for software issues?  I can't seem to find any way to report bugs.  I tried asking in the help within TurboTax Desktop and the chatbot's answer had nothing whatsoever to do with my question.  I can't find a forum here or any other place on their website.  Even the online help link in the software is bad.

 

Anyway, I am getting a cryptic error importing a W-2 from Dayforce:  Unsuccessful SONRQ BAD USERID/USERPASS.  It appears Intuit's login is not working.  But that's not the only bug.