I'm a PC tech and have the same issue after attempts to fix.
I've talked to tech support and they said they had no answers based on the info below. Please escalate to developers.
I can login to my account fine, and can click to see 'products & billing', but when I click on the list of turbotax products (so I can see the detailed cards/info for each product, that's when I get the 'something went wrong' message.
I've tried 6 days straight, no luck.
I've tried on 2 different PC's, no luck
I've tried on a cell phone not connected to the WiFi - no luck. And it wouldn't be cookies or cache, as I've never tried to login to my account from phone until just now.
I've rebooted PC's and rebooted cell phone no luck
I believe in my case it's a bug with how you've redone the accounts since the changes in access. I had at least two different accounts with the same password - one was with a username, and one was with an email. The one with username got me directly to the turbotax product/keys download page, and the one with an email login got me to Quickbooks. Now I see both are available from the same account, but maybe it has the wrong account? Or they merged my accounts incorrectly?
Never a problem in the past 6-7 years previously.
Please fix ASAP!
