I'm a PC tech and have the same issue after attempts to fix.
I can login to my account fine, and can click to see 'products & billing', but when I click on the list of turbotax products (so I can see the detailed cards/info for each product, that's when I get the 'something went wrong' message.
I've tried 6 days straight, no luck.
I've tried on 2 different PC's, no luck
I've tried on a cell phone not connected to the WiFi - no luck. And it wouldn't be cookies or cache, as I've never tried to login to my account from phone until just now.
I've rebooted PC's and rebooted cell phone no luck
I believe in my case it's a bug with how you've redone the accounts since the changes in access. I had at least two different accounts with the same password - one was with a username, and one was with an email. The one with username got me directly to the turbotax product/keys download page, and the one with an email login got me to Quickbooks. Now I see both are available from the same account, but maybe it has the wrong account? Or they merged my accounts incorrectly?
Never a problem in the past 6-7 years previously.
Please fix ASAP!
