Get your taxes done using TurboTax

Yeah @spritegf

I spent my entire evening yesterday screen sharing with Intuit support. They were also unable to access IDnotify after hours of trying through my TurboTax account, and finally told me Tech had just told them that this is a known issue affecting many people, and for which a solution does not currently exist (as representatives have admitted on the phone to numerous other people posting on this forum). 

The representative (who was very kind) emailed me a link to a post that Tech sent to them outlining the issue and how to sign up for updates, only for us to both discover the post had recently been deleted with no explanation.

The amount of gaslighting going on here is mind-boggling. You’d think instead of sending us around in circles with the same instructions that clearly don’t work, they could just admit that there’s a problem.

Maybe legal is involved at this point and is trying keep anyone from confirming the fact a large number of people cannot (and perhaps have never been able to) access a service that was advertised as part of the Turbo Tax Max/Premium product?