Having the same problem with TT 2024. "Hmm, something went wrong. On line with Customer Service twice for over and hour each. No resolution except to enter the data manually in the 1040 Schedule A and then the Tax and Interest worksheet and open the form for multiple entries, which interesting enough had my two entry names. I filled in the data and it appears on my Easy Step now. If I click on Update, it just tells me I qualify for the standard deduction and no option to enter the data. What a piece of crap. The CSR was worthless and told me that sometimes this is what one has to do and they is why they are there. Wow! I thought Easy Step was to make my data entry easy - silly me. Next time H&R Block.
