Get your taxes done using TurboTax

To expand on this original issue...   We have a couple IRA's that we did not withdraw any funds from, as we took the RMD from an account with cash.  Since we didn't receive 1099 forms for these, where do we enter the amounts of RMD required?  Since I'm being told to just use the RMD amount in that final field in order not to cause a penalty or increased tax, I can't enter it there.
There is a major malfunction with this section of TurboTax, and it looks like I wasted money on the program, and I'll end up printing forms and doing my taxes manually.  
How do I get TurboTax to address this or respond to me?
I have been using TurboTax for MANY, MANY years, and fortunately have never needed help, which is a good thing because I can't seem to get "TURBOTAX" to help now.