I previously used H&R Block desktop software to file my 2023 return(s).
I purchased the TurboTax desktop Mac version for 2024 having been assured it would be able to import my previous return data (which is in PDF format).
It won't.
Yes I've read the postings here that refer you to a support document.
I've followed the rather useless support document which simply tells you to "follow the instructions in the program".
When I point it to the last year PDF, it sits and grinds away for about a minute and then says:
This import was unsuccessful.
We recommend you check your internet connection and try again. If we still can't get your info, don't worry. We'll help you enter it manually so you can keep working on your taxes.
There is nothing wrong with the PDF that I can see, it meets all the requirements and is not a scanned copy.
And there is nothing wrong with my internet connection either.
Where do I go from here?
