Huh, I can't believe I didn't think to clear cookies and cache. I do assume it's stored on their end though. I'll give that a try.
She did not use the tool to get the refund from what she's told me. I'm not even sure there was a refund in 2023. I haven't found any on google, other than people who didn't get the initial payments.
I'll give that a go and update as best when filing happens if it works and update the response if it doesn't. Thanks!
