I just spent 1.5 hours on the phone with Intuit Tier 2 support to address something I've done easily for nearly 30 years: import last year's tax file into the 2024 Deluxe version. Why didn't it work? Apparently because I had my .tax2023 file stored here: C:\Users\xxxx\TurboTax\2023. You know...the same folder as every other year (aside from the year of the folder name). I'm running Windows 11 (as many of us will be this year).
Anyway, after 90 minutes, what finally worked was:
- Copying my .tax2023 file onto the Desktop
- Importing that file
Why? No clear reason, but I have a theory: OneDrive (which I have disabled on my computer, because there's no way in hell I'm going to back up my tax returns or anything else to potentially unsecure cloud storage).
I hope this tip helps someone else. Better yet: fix this bug, Intuit.
