VS as in versus, sorry I'm used to capitalizing it. I'm trying to put in what I pay personally and the overall amount paid because as far as I can tell on the form they want to know total rent and what part of that the state pays. Which makes sense.
Ultimately I spent between one and two hours on the phone with someone this Monday. I not only tried clearing cache but tried two other browsers. The problem seems to be a coding issue. It both wants and does not want a figure put on both line 5 and 6. Because line 5 is total income, but line 6 is for if you get section 8. I never had this problem before so I have to assume this is ultimately where it's hanging up and I don't feel comfortable lying about getting section 8 just to make the program work.
Basically I can't file my taxes until this coding issue is updated, and if it isn't fixed on the 30th as the kind woman on the phone suggested, I'll be going with a competitor suggested by an accountant acquaintance. I did a screen share and ran though every possible permutation of what 'should' be done to fix it and ultimately the only possible answer the three people involved could come up with was that it's a backend problem.
If someone has a suggestion that'd be great. But ultimately it just seems to be a rather gaping bug nobody has noticed or fixed. Not sure how. That's just the only remaining answer.
