It sounds like you're having trouble with the "Step by Step" feature in TurboTax, especially with adding property taxes. Here are a few things you can try to resolve the issue:
Clear Cache and Cookies (for TurboTax Online)
Steps:
- Open your browser’s settings.
- Go to the section that handles browsing history or privacy settings
- Look for an option to "Clear Cache" and "Clear Cookies" (this may vary depending on your browser).
- Once cleared, try logging back into TurboTax and navigate to the property tax section
Refresh or Restart TurboTax
Steps:
- Online Version: If you’re using TurboTax online, click the refresh icon in your browser or press Ctrl + R (Windows) or Cmd + R (Mac).
- Desktop Version: Close the program and reopen it. Make sure you’re logged in correctly, and try to access the "Add Property Taxes" section again.
Manually Add Property Taxes
Steps:
- Navigate to the "Deductions & Credits" section.
- Locate the "Property Taxes" section.
- Enter your property tax information manually.
- Follow the prompts to ensure everything is filled out correctly.
Step-by-Step for TurboTax Desk Top and TurboTax Online to manually add property tax
Contact TurboTax Support
Steps:
- Visit the TurboTax Support Website and sign in for live chat or phone support.
- Choose the “Contact Us” option, and follow the instructions to either chat or speak with a TurboTax representative.
