Thanks but unfortunately TT has known about this issue since MID NOVEMBER when first reported and has so far done NOTHING to resolve. Tax season is open and people cannot even activate their sw---not just if purchased from Amazon apparently but also I found exactly the same problems posted on web when people purchased elsewhere such as Costco.
For those of you who are concerned about privacy, in case you missed the notices of TT being hacked and having a major data breach (actually it appears more than once over the past few years) just for example see https://topclassactions.com/lawsuit-settlements/privacy/data-breach/intuit-class-action-claims-co-fa.... There quite a few notices on the web concerning these TT data breaches and TT delays in notifying customers. One very good reason IMO why if you are concerned about privacy and security of your personal information NOT to use TT online version and NOT to save to TT online despite TT doing IMO everything possible to force people to use TT online version. Everyone is different wrt how they view such matters, but this is one reason why I will only use a desktop version (which unfortunately TT appears to be making extremely difficult) and only save to my own computer--with appropriate back up of course to my own storage devices.
And just a heads up...last year for a very popular and commonly used form I needed, TT first said form was not available from IRS yet which when I checked with the IRS found to be untrue, and then when confronted TT said they were working on it and estimated it would be resolved in a week...then kept putting people off week by week for over 2 months. These are only two examples I have personally experienced over the past few years with TT and there were other significant problems with inaccurate forms etc. Used to be great sw but now?!
If this sort of nonsense keeps up, guess it will be back to the old fashioned pencil and paper way of doing returns for me even though I have complex returns since the reviews of competitor sw also show multiple problems and dissatisfaction.
I am glad I finally found a fix posted elsewhere for my situation but sorry for those of you who are still having problems. With these difficulties every time I am opening TT now I almost cringe wondering if it is going to stop working.
