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Thanks for the response. I checked my hours and quarterly "wages" and the amounts are accurately reflected on the W-2, which is to say the exempt amount wasn't exempted. The finance director for the department did indicate that "for Tax Year 2025, they will figure out how to setup SpringBrook to automate this process". They must have thought there was some way we (volunteers) could apply the exemption manually ourselves for 2024's tax return.