Their experience does not have to be with TurboTax. It is 20 years of experience doing taxes. They may have worked for companies that did not do early filing and store the returns until the IRS opened. Their work will be reviewed and they will be informed of their mistake and their tax accuracy rating will drop. Intuit takes tax accuracy very seriously and will not tolerate agents that give false information. They are supposed to verify any information before they give it to the customer. The inaccurate information that they gave will not be tolerated.
