EricaM2
New Member

Desktop download on multiple computers doesnt work

I purchased the desktop version of TurboTax Deluxe 2024 which says it can be downloaded on 5 computers. 

 

When I try to download on a 2nd computer, I'm getting error code 605. It also says the product is already registered to another user, but I'm using the same credentials/username during the install process. 

 

Why am I getting an error message that says it's already linked to another account, when I am using the same log in credentials, just on a different computer? 

 

Why am I getting an error that the