I am writing to express my frustration with the TurboTax Home & Business 2024 software. I purchased the Live Tax Support service, and was able to connect once. However, when I open TurboTax Home & Business and click on "Review," it prompts me to buy Live Tax Advice again, instead of providing the blue contact box as expected. My order history clearly shows that I have already paid for this service, so this is quite concerning.
Additionally, the state form, which was released yesterday, is not downloading, further complicating my filing process.
I have been a loyal TurboTax user for the past 10 years, but this experience has left me extremely disappointed. If these issues cannot be resolved promptly, I fear this may be my last year using TurboTax.
