I completed my 2023 tax return on April 10, 2023 and paid the fee for it. I received an email telling me they had received the return. I even paid the IRS the money I owed as estimated by TT. Now I've gone into my account to start my 2024 return and realize they never filed 2023. I can't get through to a representative on the phone unless I pay $29 to get support help and I'm not paying $80 to download the desktop program in order to redo the taxes that they already have in their system. I've used TurboTax for years and this is the first time I've had an issue. How can I get through to someone who can help me without getting ripped off?
