While I note the suggestion from VolvoGirl, it does NOT help nor explain our problem. Again, please note: I CAN find the necessary file (including the PDF as backup) that SHOULD transfer. Clicking on the highlighted box (as you 100% expect) the software says "reading it" in the middle of the Turbo-Tax screen for several seconds then vanishes never to be seen again. We have let the computer run for an hour just to see if Turbo tax is "reading" last year's return quietly and at a snail's pace (and giving us NO CLUE that it is!). Nothing.
If Turbotax software engineers are aware of some hidden issue that MIGHT be active on a standard Windows 11 computer with Norton Security they need to tell me ASAP. The whole reason for staying with turbotax and not the competition was ease of transfer (we have done it several years previously!!) So.... your turn. Or a major bad review is pending.
