Can I contact someone to discuss a 2016 return? The person who filed(?) has mental health issues and cannot help me get this information.?

My sister-in-law is having mental health issues and cannot provide me with any tax information.  She is not sure if she filed in 2016.  Who can I talk to about this?  First and foremost, I need to know if she filed in 2016 because if not, the penaties will just add to her condition.  Thank you, I hit a brick wall checking with the IRS because you can't wait two days to talk to support on the phone and she does not have a message-capable smart phone.