Get your taxes done using TurboTax

Hi, y'all. I was hoping someone would know how to help me. Here's some more info:

** I've used the various Desktop TurboTax programs for many years, and I've never had this current problem.

** Recently, I've tried to find solutions via the online support system and calling in. The systems don't recognize my problem.

** The only technically related help was from 2023 and the person solved it by getting rid of a utility ("Microsoft PowerToys") that was apparently causing conflicts. But I don't have that on my PC, and I wouldn't know how to find any current conflict.

** I also found where a person reinstalled TurboTax and that didn't help them.

** I have, however, deleted cache files, and that didn't help.

** On my current issue, the top left of the "Sign in" form says, "TurboTax 2024 - Activation". (As mentioned previously, I have let it Update successfully a few times this year, and it was Activated.)

Thanks in advance, if someone can help. (If mine is ever solved, I will post here.)