How do I escalate a previous year tax discrepancy to Turbo Tax and speak with a LIVE person?

I live in NJ, and worked in NYC for 2021 and 2022, but TurboTax did NOT file correctly, nor ask me to submit a NY state tax return - though NOW I am finding out it is required, and I am IMMEDIATELY charged THOUSANDS of dollars in interest by NJ. Is TurboTax going to help me or not, because I cannot find a live person to speak with for guidance on their INCORRECT FILING of my taxes.