1. If you are using windows 10, first uninstall any turbo tax 2024 app you have and the downloaded exe. file.
2. open your windows defender, the shield looking app.
3. go to firewall settings, and turn off all 3, domain, private and public. Leave this open, as closing it may reset them.
4.go to chrome, click the 3 dots and open History. Delete tha cache and data.
5. In chrome type installturbotax.com, and select your product download.
6. find your exe. download under downloads in file manager, or the place you may have chosen to download to.
7. Double click the exe. file and follow the instructions, including entering your purchase code.
8. Very annoying. you may have to do the I am not a robot thing 4 or 5 times. it does end.
9. Go back to your windows defender and turn things back on. It only does one at a time, so do all 3.
I spent over 2 hours with tech support and they never got me to where it worked. I can only say this worked for me.
