lkflit
New Member

Why does Intuit website and service suck so bad?

I have never, in my entire life, had so many problems just buying a product from a company. All I wanted was to buy the PC version of Turbotax 2024 and download to my computer. I spent weeks trying to make this work via intuits website and customer service. There is no easy way to just buy the **bleep** product from the website. I kept getting pushed to use Turbotax online, which I have zero interest in. Over many weeks I spent hours on the phone with customer support. No luck. I finally gave up and just went to Amazon and bought the product there. Easy peezy. It says something when a company's website and hours of customer service cannot answer the simple question, how can I buy your product. If I had not been a Turbotax customer for years I would have just quit and used another product. If this happens again next year I am done with Turbotax.