Not sure what you mean by "There have been so many confused/technology challenged/irate users who want a plastic CD". What confusion? Users that want a CD are not confused or technologically challenged; they simply want a CD. Yes, the updates are downloaded, so what? The updates are needed because the product is pushed to consumers before it's complete and all the bugs are worked out. Users that simply want a CD already know this. So what?
Thank you for you explanation as to why a CD is $10.
