Had the same issue several years ago. The CD was sent to me but did not arrive. Was connected with someone at TT who advised me to set up a new account and desktop download. Establishing a new account was a nightmare. My guess is that my new account had no prior tax history nexus. Very bad experience that year. Back to CD following year. With TT help, was able to capture prior year info that following year. I feared I would have the same issue fo the 2024 returns, but after a few initial glitches, I believe 2023 info was rperly transferred. Should be ok going forward. If you have more tha one TT account # the key seems to be making sure you use the account number that syncs with 2023 history.
