Downloaded the 2024 desktop version from my account last month. Everything was fine. I went to open it two days ago and the program would not load. I just kept getting a message: oops, we encountered a problem. Restart your computer for program to run correctly. Well, 10 re downloads and 20 restarts of the computer - still receiving the same message. Very frustrating as the software has been paid for and I cannot access anything!
HELP
