I needed to check last year's income. Turbotax forced me to reauthenticate, then it started crashing. I see the splash screen briefly and then nothing. Older versions want me to find my authentication code.
I've got 8 tabs open from the web site leading me on a wild goose chase just to FIND support, let alone ask an actual question. That took me around a whole other loop. I've been working nearly an hour just to be able to post this.
This is an ongoing problem. I buy Turbotax, usually from Amazon, and download it. It refuses to install. Then I have to find someone at Turbotax to tell me where the secret version that actually works can be downloaded.
I need them all to work all the time. Currently, none of them work any of the time. If I have to refer to previous years to find information, I have to wade through a lengthy stack of pdfs that I saved
I'm just about done with this. I've stuck with Turbotax because it is a hassle to change. But now it is an even bigger hassle to stay. There is no advantage to continuing to use Turbotax anymore.
Right now, all I want is for previous years to actually open. Next year, I'll try something different.
