I have also only ever purchased the disc version. I get that no matter when you purchase it, a download of some sort will have to run (even if it's only to update how a form gets printed because the IRS changed something small). I don't have a problem with that idea. I've never purchased the "download only" version from a store, so I don't know what comes in the (otherwise) empty bit of prettily colored cardboard you pull off the shelf. However, in the cardboard container with the CD in it, the activation code is printed inside. While I'm sure you will say in the download only world you will receive it when you buy on-line, and you can write it down, or you'll get an e-mail with it. The problem is a) with my handwriting, if I need it later, I may not be able to read it (seriously), b) if it's provided via e-mail, it could be manipulated (not that I would). Given how companies are on the defensive (sadly, rightfully so), if I have a problem and they have an opening to claim that I fudged something, they will and I'll be out of luck. But, if I have the material they printed, with the code on it, then what can they argue? I understand it's an obscure thought, very low probability, etc., but my lack of hair tells me to be careful, to protect myself. A "hard copy" - CD in a sleeve, with the activation code preprinted inside, is the "best" protection. Now, if an activation code is still printed inside the carboard on the shelf on a "download only" version, well so much for my argument. But, does Amazon ship the cardboard if you order on-line? I suspect not. So, the decision to go away from CD is pissing of customers, and even if they accept their fate, they may be forced to make the purchase from someone other than their preferred vendor, further pissing them off. The old business saying was "a happy customer tells one person, an unhappy customer tells 10". With online reviews, that unhappy customer has a chance to influence a lot more than 10 customers. Why do you think so many business get in trouble for having people ghost write good reviews - to counter the real bad reviews. Just bring the CDs back. Keep ALL your customers happy. They can't be THAT expensive.
