How can I talk to a real person? I do not see an option anywhere for help or to call. The "help" chat feature does not help or connect me to an agent.

I always pay for the support from the tax experts. I received a letter that my state DOR is reviewing my state return and I need to provide documentation. I can't find the documentation that was submitted during the return, so I need help to get to the data. Without using the help chat feature, how can I talk to a real person?