Did you download and install the desktop TurboTax software on your computer? Installing the desktop software will create the icon on your desktop.
If you want to use TurboTax Online, there is no desktop icon for it. You sign in to TurboTax Online in your web browser.
If you need further help, please say whether you are installing the desktop TurboTax software in Windows or on a Mac, and where you purchased the download.
