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Get your taxes done using TurboTax
Same thing happened to me today. Got the email my case was "closed" after I was hung up on by the TurboTax customer representative who was going to "capture my desktop" in an attempt to determine what the problem was. I call back seconds later and the recording says there'll be a 45 minute wait!!! What the heck.
‎June 3, 2019
11:05 AM