Glad to hear I am not alone. I also spent time with support, about 2 hours worth, and we went thru the uninstall/reinstall process without success. Also tried the manual update process without success. The support person indicated that you often have to wait until there are "a significant number of people" reporting the same problem to get the attention of the tech side.
Just a side note, I was able to do an update to my 2023 TurboTax software still on my machine without a problem. I am pretty sure it is a different server but it felt good to confirm I can get out from my computer to Intuit.
