Hi lucyam!
If you are speaking of overcontributing for 2024, you can just request a withdrawal for the amount you overcontributed. The bank may be saying you need to consult an attorney because they can't advise you, but they should definitely be able to process a withdrawal.
Here is some additional information that may be helpful - https://ttlc.intuit.com/turbotax-support/en-us/help-article/form-1099-r/happens-made-excess-roth-ira...
Hope that helps!
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