Hi Franklin,
Thank you for the response. Do I need to explain what kind of supplemental statement to request? They understood my situation and did extensive research without offering up a supplemental statement. What would be on such a document so I can be descriptive in my request?
Thank you. Sorry for all the Qs, but this has been lingering since April and it took several months for them to come back to me with, "we've exhausted our options and hit a dead end."
