Talk to a Person

I have tried for two days to talk to a human. I was given a phone number and case number and told to call but no option to actually talk to a person. I need help with my refund that is overdue. I have tried to contact the IRS and am told to contact Turbo Tax for assistance. 

 

Apparently I just wont get my refund at all. I used to think this company was wonderful. Not anymore. Would love it if an actual person who works there would call me.