The message indicates that TurboTax has a hold on your credit. Only the Intuit billing department can resolve that. You need to contact support and insist that they talk with the billing department. There is no direct number for a customer to get through to that department. The billing department is in the Mountain time zone and open Monday through Friday from 9:00 AM - 4:00 PM Mountain time.
If the agent you speak to does not know about that department or how to contact them, then insist on speaking with a manager. When the manager calls back, insist on having the billing department resolve your credit issue. It only takes a few minutes once they talk to the right department.
