contact sopprt because I'm not sure what you are doing.
Turbotax should automatically picks up the QBI loss carryover from the prior year if you used TurboTax. (It doesn't matter whether it's active or passive)
in the current year in the QBI section you only enter current year QBI income/loss
if you need further help contact support. you can allow them to review your return to see what's causing the issue. we can't on this forum.
