You didn't say whether you are U.S. citizens. If you are not citizens, it's not clear whether you were resident aliens or nonresident aliens for 2023. If you were nonresident aliens you cannot use TurboTax at all. A nonresident alien has to file Form 1040-NR, which is not supported in any TurboTax product.
I will ask @pk to try to clarify your situation. He may first ask you for some additional information.
