Get your taxes done using TurboTax

I ACCIDENTALLY FOUND A WORKAROUND.  READ ON. 

 

I was on the phone with customer support for a very long time.  Intuit was aware of the problem and opened a case as of 09/18/2024, which is when the latest updates were released.  They closed the case for some reason.  After I spoke with them, they escalated it to higher ups and hopefully they will re-open the case and resolve it with their next update.

 

The problem appears to be the blue YES and NO buttons on the 1099-K page.  They somehow take you back to the 1099-MISC page.  So, HERE IS THE WORKAROUND:

 

If you don't have a 1099-K, don't press the blue "No" button on the "Did you get a 1099-K?" page.  Press the "Back" button instead at the bottom left and it will take you to the next page, and you can continue.

 

If you DO have a 1099-K, press the blue "Yes" button, fill out your 1099-K and after you finish, in the "Your 1099-K summary" page do NOT hit the blue "Done" button.  Instead, Press the "Back" button and it will take you to the next page, and you can continue.

 

Hope this helps.