I have been trying to input my "Child and Dependent Care Credit" section of TurboTax Desktop. The system says that I do not qualify for any deduction (or maybe there is an error and it keeps looping through the questions). I know that others have complained about this issue. Here is what is happening: After working on the section "Whose care did you pay for", entering information for my children, being told that my children qualify for tax breaks, and clicking done, TurboTax Desktop takes me back to the "Whose care did you pay for" screen. I can try to edit the entries again, but I keep ending up in the same place. Or, if I click "Continue", TurboTax takes me back to the main screen (without allowing me to input expenses) and says $0. I believe that I qualify, and last year I received a deduction here while using the TurboTax software.
I have noticed that others on the forum have also had similar issues in the past. Previously, others have had trouble because information was input incorrectly or people did not qualify for the deduction. I tried many items that have been recommended to others in these messages, but I have been unable to resolve the issue. Here is what I have tried:
- Tried deleting the forms and reentering all of the information.
- Verified eligibility criteria in TurboTax including both my spouse and I have income (which was similar to last year when we qualified), filing married (filing jointly), SSNs are in the system, children are dependents and under 13 and live with us, there is no self-employment, and we make less than $400,000.
- In addition, although we have a childcare FSA, that amount is less than maximum of $3000 (and $6000 for joint filing).
I would appreciate some help as to why I cannot claim this benefit (or if it is indeed a loop and TurboTax isn't taking into account the information. Thank you so much.
