Thank you! What you outlined is exactly what I had to do. Call TurboTax and ask for a new product license code to be issued for Desktop Business and Home then enter that under the Help drop down menu>switch product>activate new product. TT restarts and you have to enter the new license code. After that you can proceed to the payment portal to pay to efile for state(s) without an issue. For unknown reasons, my original TT license code was canceled!
